Mollie
Key Data
- Trading Name: Mollie
- Legal Entity: Mollie B.V.
- Activities: payment service provider
- Location: Amsterdam, Netherlands
- Regulations: regulated by the Dutch Central Bank (De Nederlandsche Bank) as a Payment Institution under the Payment Services Directive (PSD2)
- Key People: Adriaan Mol
Mollie is the trading style of Mollie B.V. is one of the Amsterdam-based FinTech and PayTech pioneers. It was founded in 2004 in the Netherlands by Adriaan Mol and is headquartered in Amsterdam with additional offices in Belgium, France, and Germany in Munich and Kiel.
The company claims to employ around 300 people and serves more than 100,000 customers across Europe.
Offering
Mollie is a payment service provider that allows businesses to accept online payments. It offers a wide range of payment methods, including credit cards, PayPal, Apple Pay, iDEAL, and many more.
Mollie Payments offers a range of services to help businesses accept payments online, including:
- Payment Gateway
- Payment Methods:
- Subscription Payments
- Refunds
- Fraud Prevention
- Reporting and Analytics
Regulation
Mollie operates under the regulation of De Nederlandsche Bank (DNB), the Dutch Central Bank, which oversees financial stability and integrity in the Netherlands. As a licensed payment institution, Mollie must comply with stringent European regulatory requirements, including anti-money laundering (AML) and know-your-customer (KYC) protocols. This regulation ensures that Mollie follows strict standards for handling payments securely, providing a layer of protection for businesses and customers alike. The DNB’s oversight of Mollie’s operations underscores the company’s commitment to compliance, enhancing trust among its users and aligning with regulatory expectations within the European Union.
Serving Industries
Mollie is a European payment service provider that caters to a diverse clientele, including:
- E-commerce Businesses and Online Retailers: Mollie offers payment solutions tailored for online stores, facilitating secure and efficient transactions.
- Small to Medium Enterprises (SMEs): Recognizing the unique needs of SMEs, Mollie provides flexible pricing models and customizable features to support their growth and scalability.
- Subscription Services: Mollie supports businesses with recurring billing needs, ensuring seamless payment processing for subscription-based models.
- Various Industry Verticals: From fashion and beauty to technology and travel, Mollie serves a wide range of industries, adapting its services to meet specific sector requirements.
Costumer Review
- Trustpilot: 4,6 Stars with 8700 Reviews
Mollie, a European payment provider, receives mixed reviews on Trustpilot. Many users praise its easy integration, support for multiple currencies, and transparent fees, ideal for international businesses. Positive feedback highlights its responsive customer support, though some users report issues with account verification and payouts.
Compliance Problems
Mollie receives mixed reviews from users. Some merchants report unexpected account suspensions and withheld funds without prior notice, leading to financial strain. Customer service is often described as insufficient, particularly when addressing issues or providing timely support. Users also criticize the lack of fee transparency, especially with refunds, where fees are not reimbursed. Additionally, there are reports of difficulties integrating Mollie with existing systems and delays in fund payouts. These negative experiences indicate areas for improvement, particularly in customer service, transparency, and reliability.
Conclusion and Rating
Mollie offers a robust payment solution with a particular appeal to small and medium-sized enterprises, online retailers, and businesses with recurring billing needs. Regulated by De Nederlandsche Bank, it meets strict compliance standards, providing customers with added security and reliability. While its ease of integration and variety of payment options make it a popular choice, some users have reported challenges with customer service, account verification, and fee transparency. Overall, Mollie is a strong option for businesses seeking a flexible and secure payment provider, though improvements in customer support could enhance its offering.
